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    New Mountain Buggy Duet V3, one handed fold, in stock now    Free Delivery for all orders over $150 - Cairns to Port Douglas    New Beach Umbrellas and Sun lounge chairs now in stock    Toy Boxes designed for Holidays to keep little ones happy    New A4 extended rear facing car seats in stock

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Oz Baby Hire Refund Policy

If a product or service we provide to you is faulty, has been wrongly described by us, or is different to what you purchased, you may request a refund, exchange or credit.

If you wish to cancel your hire agreement and we have not yet dispatched the equipment to you, you must give us notice in writing in which event the following applies:

  1. If you give between 72 hours’ notice and up to seven days’ notice, you will be refunded 50% of your hire charges (if any) paid by you in advance;
  2. If you give more than seven days’ notice, you will be refunded 100% of your hire charges (if any) paid by you in advance;
  3. If you give less than 72 hours’ notice, you will not receive any refund.